What gets measured


... gets managed".

A quote wrongly attributed to Peter Drucker (he never said it).

Nonetheless, you've surely heard it.

But the thing is that a measure only tells you nothing. It's a point in space. It doesn't have context. It's a data point.

Measurement: the reading of something.

You can't manage a measurement.

What you can do, though, is apply judgement to it, so that you can inform a decision.

The (risky) thing is:
1. Getting the wrong things as metrics
2. Using these metrics as measuring
3. Falling under the misbelief that because something was measured, it can be attributed to one specific point (as if businesses are siloes).
4. None of them put the key in judgement. Because poor judgement leads to bad decisions.

You're supposed to measure EVERYTHING that really matters to have a sense of where things are going.
But that's that: a sense.
So that you can correct the course.

It all comes down to your judgement. And how to train it.

Rod Aparicio

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