Charles - "If I spend too little time to fix some error / bug, I can't charge 2000 euros. It's too expensive." Joe - So would you rather spend MORE time to appear "busy" (and lie to your customer) than having them working again as fast as they can? Charles - ... 😶 There's this misconception that more effort = better results. That more time = better work. That more = better. And if you don't comply with those conditions, you can't charge "big" money. That it's not fair. Be open to this idea: You don't get to define what expensive / fair / just / proportionate / risky is in behalf of your customer. It's them who define that. It's your job to give them the right context to help them make the best-informed decision. Help them. |
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The wrong focus. On customers that are not profitable. On products that no one needs. On numbers (revenue, sales), over profits. On people who just won't do the thing or put the work. Choosing is hard, yet simple. You've always known what you should do. Take that first next step and just start.
To deliver surprise you need to be comfortable with risk. No risk, and you'll be expected, predictable. And if you want to stand out in your market, predictability works in favor of your competitors. Awe them. Awe your customers.
During a conversation this past week, I heard that. That raising your prices 5X or 10X, or charging one client different (probably 10X more) from another is not fair. Or that it's wrong. What are your thoughts on that?