They're all important


"Every customer is important."

It's not.

If you had only 4 hours to have face-to-face conversations that define the future of your business, who would be these customers you'd have those 1:1?

Physically, you can't do it with all of them.

Who would you choose?

In your gut, you already know.

Just as you know the ones who are not.

Focus. It's all about choosing.

Choose wisely.

Rod Aparicio

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After a 2-month break, we're back. This time off was important to re-evaluate some thinking, pressure test some more, and focus more. Anyways, now that we're back, let's get down to business. :) As such, you might focus on certain things, and maybe leave others. That's ok. You can take a pause (short or long). Regroup. Rethink. And then you can retake things. At your own pace. Just remember to get back to it.

One way that makes the process of articulating what's different about you simpler (not less painful, though) is through your insight. April Dunford defines insight as "the thing we understand about the market that the others do not." It starts with what you see in the market that doesn't make sense, that makes you cringe, that pisses you off. And the way you approach it that's in another direction from what everybody else does. It's your understanding. That's what makes you different.

They're all a by-product. You don't look for them as the main focus, they are the result of what you do in service to your customers.