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The wrong incentives
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Charging by the hour creates the wrong incentives. Focusing solely on revenue creates the wrong incentives. Applying discounts without a clear criteria and policy creates the wrong incentives. Serving everyone creates the wrong incentives. Leaving things to wait so that you don't face the hard decisions now creates the wrong incentives. Trying to make compromises with 2 opposite approaches creates the wrong incentives. Overlooking bad behaviors creates the wrong incentives. And when your wrong incentives run freely in your business, you have a culture on wrong incentives. And culture eats everything for breakfast. |
Rod Aparicio
Get one tip, question, or belief-challenge that just might change the way you market, to help your customers buy. A *daily* email for b2b founders on improving your business —without the bullshit.
Revenue ≠ Value Just that for you to think today. :)
The wrong focus. On customers that are not profitable. On products that no one needs. On numbers (revenue, sales), over profits. On people who just won't do the thing or put the work. Choosing is hard, yet simple. You've always known what you should do. Take that first next step and just start.
To deliver surprise you need to be comfortable with risk. No risk, and you'll be expected, predictable. And if you want to stand out in your market, predictability works in favor of your competitors. Awe them. Awe your customers.