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There are situations that can be VERY stressful —within your business, with your prospects, with your clients. Kicking them down the road to not deal with them feels tempting, and you might even feel like they're avoidable. They're not. Sometimes they're an elephant stomping and charging your way. Because you put your hands in front of your face won't make them disappear —and certainly won't stop them. Make the decision. Take the decision. You already know what to do. And it's a simple decision. Which doesn't mean it's easy, nor that the consequences aren't hard. |
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Your way. "This is NOT how it works." You have to comply with the rules and policies. You can't find workarounds. Your buyers have no power over the policies, and you have to forfeit your power to their policies too. Else you won't be chosen. Spoiler: even when complying fully, you might still not be chosen. So, how do you change the outcome? Ideally, you change the rules. When rules can't change, you can derail them. And when you can't derail them, find the inside track. Walking away is also...
Asking for the budget and insisting to know it. It feels not right. It feels greedy. I feels like if your customer has X, you'll charge X. It feels like a rip off. It feels you'll take advantage. It feels unfair. Fairness. A fair price. "It's fair to have your costs covered, and add some margin." You cannot charge more. The customers will feel ripped off. Unless... your customers are happy, delighted and want to give you MORE of their money for what you offer them. Fairness has to do with...
One way to protect margins is by being more efficient (though always taking your costs as the base for it). What if you forget about your costs for a moment? What would make what you're offering worth their money to your customers? A way to define that is by what it's worth to them. Not you. Not your costs. Not your margins. Not your offering (be it a product or a service). You can start by figuring out what it is that they're after. What's the outcome they seek. And work your way down from...