Seeing things and hallucinating


They're 2 different things. Although they might look similar.

Seeing things is about how you can have a vision and kind of grasp it. How you can see the application of one thing in a different context.

Hallucinating is believing you're seeing one thing, when the reality is not that one. It's not about a vision, but about a reality.

Hallucinating

"We give amaaaaazing, premium service to our customers".

Customers call. They get on hold to talk to a bot. Get ignored. Make them feel like idiots.

Seeing things

"What if we bring this other thing I saw at this other, unrelated, place to improve how our customers feel?"

Which way are you going?

Rod Aparicio

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The wrong focus. On customers that are not profitable. On products that no one needs. On numbers (revenue, sales), over profits. On people who just won't do the thing or put the work. Choosing is hard, yet simple. You've always known what you should do. Take that first next step and just start.

To deliver surprise you need to be comfortable with risk. No risk, and you'll be expected, predictable. And if you want to stand out in your market, predictability works in favor of your competitors. Awe them. Awe your customers.

During a conversation this past week, I heard that. That raising your prices 5X or 10X, or charging one client different (probably 10X more) from another is not fair. Or that it's wrong. What are your thoughts on that?