Seeing things and hallucinating


They're 2 different things. Although they might look similar.

Seeing things is about how you can have a vision and kind of grasp it. How you can see the application of one thing in a different context.

Hallucinating is believing you're seeing one thing, when the reality is not that one. It's not about a vision, but about a reality.

Hallucinating

"We give amaaaaazing, premium service to our customers".

Customers call. They get on hold to talk to a bot. Get ignored. Make them feel like idiots.

Seeing things

"What if we bring this other thing I saw at this other, unrelated, place to improve how our customers feel?"

Which way are you going?

Rod Aparicio

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More often than not, there is a big focus on revenue as the thing to measure (success, growth, improvement). All of this nonsense of "Orders. Orders. Orders." The thing is, to someone new into a business or sales, this misbelief is misleading. Instead of seeing revenue as a proof of concept and an enabler of cash flow, they see it as the end. And then fail. On top of that "Orders, orders, orders." hides something unintendedly: you get to be an order-taker. Taking orders. Following orders....

Choosing revenue means choosing vanity. It means that what's important is what goes into the business. The today, rather than the long game. It dilutes the way you make decisions, because it's revenue over all. It dilutes your power to say no. It pushes you to comply with what your customer demands. And when revenue is not hitting the mark, you stench of desperation. So you get pushed down. To what they say. In fear. Revenue is not all.

The price you set is not a reflection of you. The price you set is not a reflection of your worth. It's not a reflection of your effort. It's not a reflection of your passion. It's not a reflection of yourself. You're not your price. You're not a brand.