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Angst
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In German, that's the translation for Fear. Fear of sharing... ... your secret sauce. The way you do things. The way you can lead the sale. The way you lead your engagements. The way you're different. The things you know. All of them in fear of your competition figuring out "what you do and what you know" and doing it to take you out of the market. That's just too egotistic. While they care, they don't really care about you. You sharing all of your knowledge is an advantage for you because it builds your credibility with your customers, your credibility in your market, and the confidence projected of THE expert. And even if all things go South... better crash yourself by what you do consciously, than by someone else. |
Rod Aparicio
Get one tip, question, or belief-challenge that just might change the way you market, to help your customers buy. A *daily* email for b2b founders on improving your business —without the bullshit.
"Don't pitch your value in the sale. That's marketing's job. Your job is to uncover the value the client is seeking. Arm yourself with questions, not claims." Blair Enns That's it for today. Make questions. The right ones. :)
Challenging your customers' belief system... that's a hard pill to swallow. If customer is king, why would you challenge them, right? Well, what if you challenge them to think different? To think big. To see things from an outside perspective. Because then, maybe they'll start seeing what new opportunities they could take. What new ways they could better serve their market. What things could be done different in their market. And you know what else? The bar is SO low, that doing that minimum...
That's when your client gives you their money and say "Thank you. The work we've done together has really moved the needle." And that's when you say "Thank you. For letting me guide and lead to make this change." It's double because both gained something. And it's about what's important for them (aka the value). Jonathan Stark has his own take on this, and Blair Enns, too here. What was the last double thank you you can recall? :)