Often times, you can think that because people are not buying at the volumes you expect it's because of your high price. Logic would say that if you lower your prices, that would increase the sales. I mean, a school of Economics backs this up (price-sensitivity / price elasticity). But it might just be something else. 1. We're humans. So logic is not our forte. (: 2. It might have with who you want your customers to be. And that Price Problem, might just be a Decision Problem. On not making the decision of who you want to serve. You can't be everything to everyone. Because you'll serve no one. |
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"Don't pitch your value in the sale. That's marketing's job. Your job is to uncover the value the client is seeking. Arm yourself with questions, not claims." Blair Enns That's it for today. Make questions. The right ones. :)
Challenging your customers' belief system... that's a hard pill to swallow. If customer is king, why would you challenge them, right? Well, what if you challenge them to think different? To think big. To see things from an outside perspective. Because then, maybe they'll start seeing what new opportunities they could take. What new ways they could better serve their market. What things could be done different in their market. And you know what else? The bar is SO low, that doing that minimum...
That's when your client gives you their money and say "Thank you. The work we've done together has really moved the needle." And that's when you say "Thank you. For letting me guide and lead to make this change." It's double because both gained something. And it's about what's important for them (aka the value). Jonathan Stark has his own take on this, and Blair Enns, too here. What was the last double thank you you can recall? :)