When you're in a conversation (with stakes for your business), are you listening, or are you waiting to respond? In one you try to understand what the other party means. In the other, it's about what you'll say. Which one do you want to feel when you're the one talking? |
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I received this email as a "follow up". Here's the whole of it (translated, the original is in German) which is a 100% sure way of how to get marked as spam. Hello Rod, I hope you are doing well. With this message, I would like to kindly remind you of my recently sent email regarding our group of companies. We are very interested to know whether there is any general interest in further exchange or a potential collaboration. Please understand that, in the absence of a response, our system may...
What's the gap you're helping your customers close? Because when you know what's that gap, you can put a number on it. And give them the warranty that you'll help them close it. By little. By much. Or completely. That gap between were they wanna be and where they are. And closing it.
When —not IF— you have a shit customer, employee, colleague, vendor, you know you have to let them go. As hard as it would hit your revenue or your profit. You have to let them go. If you're radical and make that happen overnight, it'll hit. Hard. If you're less radical and make it over a period, it'll still hit. Hard. They will kill your business chunk by chunk. Your morale. Your self-esteem. Your culture. Your value. You can do that. Or see your business fade away without noticing. Till it...